Privacy Policy

At Meridian Technologies, Inc. ("Meridian," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.

1. Information We Collect

We collect information you provide directly to us, including when you create an account, use our services, make a purchase, or communicate with us. This may include:

• Account information: Name, email address, company name, and password when you register for an account.
• Payment information: Billing address and payment method details processed through our secure payment providers.
• Communications: Messages, feedback, and support requests you send to us.
We also collect certain information automatically when you use our services, including IP address, browser type, operating system, device identifiers, pages visited, and referring URLs.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services, including the Meridian platform, SDK, and related tools.
• Process transactions and send related information, including purchase confirmations and invoices
• Send technical notices, updates, security alerts, and administrative messages.
• Respond to your comments, questions, and customer service requests.
• Monitor and analyze trends, usage, and activities in connection with our services.
• Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.
• Personalize and improve your experience on our platform.
• Develop new products, services, features, and functionality.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting, and customer support.
• Legal compliance: We may disclose information when we believe it's necessary to comply with applicable law, regulation, legal process, or governmental request.
• Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share information with third parties when you give us explicit permission to do so.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your data.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit.
• Regular security audits and penetration testing by independent third parties.
• SOC 2 Type II certified infrastructure and processes.
• Role-based access controls and principle of least privilege for internal systems.
• Continuous monitoring and automated threat detection.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Agent execution logs and performance data are retained for 90 days by default. Enterprise customers can configure custom retention periods.
You may request deletion of your account and associated data at any time by contacting us at privacy@meridian.ai.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-out: Unsubscribe from marketing communications at any time using the link in our emails.
• Restriction: Request that we restrict processing of your information under certain circumstances.

To exercise any of these rights, please contact us at privacy@meridian.ai. We will respond to your request within 30 days.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
We use Standard Contractual Clauses approved by the European Commission and other appropriate safeguards to ensure adequate protection for international data transfers.
For EU/EEA residents, we process personal data in accordance with the General Data Protection Regulation (GDPR).

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we discover that a child under 16 has provided us with personal information, we will promptly delete it.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@meridian.ai.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:
• Email: privacy@meridian.ai
• Address: Meridian Technologies, Inc., 123 Market Street, San Francisco, CA 94105
• Data Protection Officer: dpo@meridian.ai